HRD Corp - Customer communications skill 1 Day

Course Summary:

Customer Communication Skill

This one-day program is designed to equip participants with the essential communication and interpersonal skills required for delivering excellent customer service. The course combines interactive discussions, practical activities, and role-play to enhance confidence and professionalism when engaging with clients.

By the end of the training, participants will be able to:

• Communicate effectively and professionally with customers.
• Demonstrate active listening and empathy to build strong customer relationships.
• Handle customer inquiries, feedback, and complaints with confidence.
• Apply techniques to enhance customer satisfaction and loyalty.